Frequently Asked Questions
Everything you need to know about your DirectHomeMedical shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn apparel with original tags attached. Please note that for hygiene reasons, certain items like undergarments cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart, as sizing can vary between different designers and collections.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, slight color variations may occur.