Returns & Exchanges
At DirectHomeMedical, we want you to be completely satisfied with your purchase. If your fashion items don't fit or meet your expectations, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original state.
Print and Attach Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.
Ship and Track
Drop off the package at any authorized carrier location and keep your tracking receipt; we will notify you once your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing